In the suite
The resort lists accessible rooms with wide doorways, lower counters, support bars and strobe detectors. The FAQ says there is a limited number of accessible hotel suites and asks guests to state their needs when booking. We would add one thing: say exactly what you need, for example a roll-in shower or a bathtub with a bar, because the resort does not publish bathroom layouts.
Around the building
- Wheelchairs. The resort lends wheelchairs free, first come, first served, at the casino main entrance, the bus entrance and the hotel bell desk. It keeps a piece of government ID until the chair comes back, and it cannot reserve one in advance.
- Shows. Accessible seating exists for every performance, but there is not much of it. Book through the box office line at 1-800-832-7529 rather than online.
- Hearing. The resort says hearing devices are available at the box office.
- Gaming. Slots and table games are on one floor. Staff can remove a slot chair, and accessible tables are in the general table games area.
- Service animals. Certified service animals are welcome in line with Ontario's accessibility law; pets are not.
Our checklist for the request form
- Choose "Accessible suite" and name the bathroom set-up you need.
- Tell us whether you will bring your own wheelchair or need to borrow one.
- If there is a show, give the date so we can remind you to book accessible seating early.
- Mention parking. Valet is available, and you can ask the resort about drop-off at the hotel entrance.
We pass this to the resort or our booking partner word for word and tell you what they confirm in writing. If something cannot be confirmed, we say so instead of guessing. See also our own accessibility statement for this website.