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The request desk
Request a suite: how the desk handles it
Fill in the form below. It takes about a minute. Here is what happens to your request, step by step, and what you will not be asked for.
What happens after you send it
- We read it. That means your dates, the number of guests, the suite type and what the weekend is for.
- We check. We ask the resort's reservations team or one of our booking partners what is available for those nights and at what rate.
- We reply by email, usually within one working day. You get the options, the price as quoted to us, and the conditions: cancellation, deposit and resort fee.
- You decide. Nothing is booked until you say yes. If you do, the booking is made with the resort or the partner, and their terms apply.
- If nothing fits, we tell you, and we may suggest other dates or a different suite type.
What we never ask for
We never ask for a card number, your ID or a password. If anyone claiming to be us asks for these, do not reply, and write to us at the address in the footer.
Good requests get better answers
- Give exact dates in the form YYYY-MM-DD.
- Tell us about a show date if you have tickets.
- List any accessibility needs in plain words.
- If a fireplace, two beds or a jetted tub matters, say so.
The honest bit
We are not the resort, and we cannot override its rules or its availability. If the resort sells out, so do we. When a request becomes a confirmed stay, we may receive a commission from the resort or the booking partner. That does not change your price; see who pays for this.