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Before you arrive · the fine print
House rules: the fine print, in one place
Most weekend disappointments come from rules nobody read: a missing second ID, a non-refundable package, a dog in the car. Here they are in one place, from the resort's own pages.
The hotel
| Rule | What the resort says |
|---|---|
| Check-in and check-out | Check-in from 4 PM, check-out by 11 AM |
| Guarantee | A credit card in the guest's name plus photo ID; the hold covers the stay plus $200 incidentals |
| Cancellation | By 4 PM the day before arrival, or one night plus tax is charged; packages and special offer rates are non-refundable |
| Resort fee | $20 plus HST per day on most stays (WiFi, local calls, water, pool and health club) |
| Occupancy | Up to 5 people per suite; extra adults are charged |
| Smoking | Smoke-free building; designated smoking rooms exist; $250 cleaning fee for smoking in a non-smoking room |
| Cannabis | Not allowed anywhere on the premises or in any room; $250 cleaning fee |
| Pets | Not allowed; certified service animals are welcome |
| Your own alcohol | Sealed LCBO purchases in your room only |
Some of these terms come from a policy page last updated in 2024. Ask for the current terms in writing when you book; our desk does this for you.
Age and ID
- Gaming floor and Entertainment Centre: 19+ with valid government photo ID that carries your signature, such as a driver's licence, a passport or an Age of Majority card. If you are 21 or younger, also bring a second piece of ID with your name, such as a bank card or health card.
- Children: children 12 and under must be with an adult at all times and must never be left alone in a room.
Where under-19s can go
| Allowed | Not allowed |
|---|---|
| The hotel and pool, the spa (from age 8 for nails, 14 for massage), the conference rooms | The gaming floor |
| MATCH, ATLAS, The Weirs | Couchiching Court Buffet, CHOW Lucky Noodle Bar, Centre Bar |
| Shows marked "All Ages" | Every other show |
On the floor and at shows
Cameras and recording devices are not allowed on the casino floor. At concerts, it is up to the artist, but audio and video recording and professional cameras are always banned. There is no dress code for restaurants or concerts. The patron code still requires shirts and footwear and bans weapons, motorcycle club insignia and clothing that imitates police or security uniforms.
Money
The cash machines take major credit and debit cards; the hotel takes MasterCard, American Express and Visa. Gift cards can be used for concerts, restaurants, the hotel and the spa, but not for gaming chips.